Return & Refund Policy

1. Custom-Made Products

All Sineset products — including insect screens, blinds, zip screens, and shading systems — are custom-manufactured to order based on the exact dimensions and specifications provided by the customer. Due to the bespoke nature of our products:

2. Customer Responsibility

• •The customer is solely responsible for providing accurate measurements and selecting the correct product specifications at the time of order.
• •Orders placed with incorrect measurements or wrong variant selections are not eligible for return or refund.
• •We strongly recommend double-checking all measurements and consulting our Online Measuring Aid or customer support team before placing your order.

3. Manufacturing Defects

If you receive a product with a manufacturing defect, you are entitled to a replacement or refund. To report a defect:

• 1.Contact our customer support within 7 business days of receiving the product.
• 2.Provide your order number and a clear description of the defect.
• 3.Include clear photographs or videos showing the defect.
• 4.Our team will review your claim and respond within 3 business days.

4. Shipping Damage

If your product arrives damaged due to shipping:

• •Inspect the package upon delivery. If visible damage is present, note it on the delivery receipt if possible.
• •Contact our support team within 48 hours of receiving the shipment.
• •Provide photographic evidence of the damaged packaging and product.
• •Do not attempt to install or modify the damaged product, as this may void the claim.

Upon verification, we will arrange for a replacement to be manufactured and shipped at no additional cost, or issue a full refund at your preference. Return shipping costs for verified shipping damage claims will be covered by Sineset.

5. Non-Returnable Items

The following are not eligible for return or refund:

• •Products manufactured to correct specifications with no defects
• •Products with incorrect measurements provided by the customer
• •Products that have been installed, modified, or altered after delivery
• •Damage caused by improper installation, incorrect assembly, or failure to follow provided installation instructions
• •Damage caused by misuse, negligence, or normal wear and tear
• •Claims submitted after the reporting deadline

6. Inspection & Refund Process

• •All return claims are subject to inspection and verification by our quality control team based on the photographs, videos, and documentation provided.
• •In some cases, we may request that the product be returned for physical inspection before a refund or replacement is issued. Return shipping for verified defect claims will be arranged and covered by Sineset.
• •Approved refunds will be processed within 10 business days of claim approval or completion of product inspection.
• •Refunds will be issued to the original payment method used for the order.
• •Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

7. Order Cancellation

• •Orders may be cancelled before production begins. Please contact us as soon as possible if you wish to cancel.
• •Once production has started, orders cannot be cancelled as materials have been cut and assembled to your specifications.

8. Contact Us

For return or refund requests, please contact our customer support: